- Delivery Charges:
- RM15 (Klang Valley) delivered by Harvest & Catch
- RM30 (Outside Klang Valley) delivery via third party logistic company
- We deliver to entire West Malaysia, we do not deliver to East Malaysia.
- Free Delivery: With minimum purchase of RM180 for customers in Klang Valley / RM300 for customers outside Klang Valley.
- Delivery Days: We deliver from Monday to Sunday, once the order & payment has been received we will deliver within the next 2 - 3 days.
- Customers will be contacted, and informed of the confirmed estimate delivery time before the actual delivery day.
- In the event delivery is not successful due to the unavailability of the customer, we will resend on the next scheduled delivery.
- Please note that we reserve the right to charge you a re-delivery fee of RM20.00 and we are not liable for any change in quality under such circumstances.
- We will only deliver to the shipping address as stated in the initial order - this is to avoid interruption in our overall delivery efficiency in terms of scheduling and route planning.
- Please be reminded to keep the goods refrigerated as soon as you receive it to maintain the freshness and to avoid spoilage.
- Tips To Avoid Spoilage:
- Avoid over-stacking inside the fridge which might cause uneven freezing.
- Only defrost what you intend to cook, never defrost and freeze back as this would lead to spoilage.
- Thaw inside the chiller compartment the night before, or defrost by submerging your seafood (with it's unopened vacuum pack) in normal temperature water for 40-60mins depending on the size, before cooking.
- If there is any dissatisfaction with your purchase, please contact us within the same day after receiving your goods.
- Drop us a call at [011-3330 2976] and let us know the issue.
- Please WhatsApp or email to us clear pictures and your order number.
Refunds, exchanges and credits are done at the discretion of Harvest & Catch.
Please note that: by proceeding to make an order with Harvest & Catch, you agree to all terms and conditions stated here unconditionally.
Have any questions that are not answered? Drop us a call [011-3330 2976] or email [[email protected]]