Our Policies:

DELIVERY POLICY:

• Delivery Charges: 
  • RM15 (Klang Valley) delivered by Harvest & Catch
  • RM30 (Outside Klang Valley) delivery via third party logistic company
  • We deliver to entire West Malaysia, we do not deliver to East Malaysia.
    
• Free Delivery: With minimum purchase of RM180 for customers in Klang Valley / RM300 for customers outside Klang Valley.
• Delivery Days: We deliver from Monday to Sunday, once the order & payment has been received we will deliver within the next 2 - 3 days.
• Customers will be contacted, and informed of the confirmed estimate delivery time before the actual delivery day.
• In the event delivery is not successful due to the unavailability of the customer, we will resend on the next scheduled delivery.
• Please note that we reserve the right to charge you a re-delivery fee of RM20.00 and we are not liable for any change in quality under such circumstances.
• We will only deliver to the shipping address as stated in the initial order - this is to avoid interruption in our overall delivery efficiency in terms of scheduling and route planning.
  
• Please be reminded to keep the goods refrigerated as soon as you receive it to maintain the freshness and to avoid spoilage. 
• Tips To Avoid Spoilage: 
  • Avoid over-stacking inside the fridge which might cause uneven freezing. 
  • Only defrost what you intend to cook, never defrost and freeze back as this would lead to spoilage. 
  • Thaw inside the chiller compartment the night before, or defrost by submerging your seafood (with it's unopened vacuum pack) in normal temperature water for 40-60mins depending on the size, before cooking.  

REFUND POLICY:

• If there is any dissatisfaction with your purchase, please contact us within the same day after receiving your goods.
• Drop us a call at [011-3330 2976] and let us know the issue.
• Please WhatsApp or email to us clear pictures and your order number.
  

Refunds, exchanges and credits are done at the discretion of Harvest & Catch.

Please note that: by proceeding to make an order with Harvest & Catch, you agree to all terms and conditions stated here unconditionally.

Have any questions that are not answered? Drop us a call [011-3330 2976] or email [[email protected]]